My Transit Story. What's yours?

We want to hear your transit story. We want to know why you ride transit in Utah, where you go, and when you go. We want to hear the good, the bad and the ugly -- after all this Riders Union exists to make our transit systems better to serve the needs of the riders. We need to keep what works and change what doesn't. Telling your story will make that possible.

My transit story starts in the late '70's when my family moved from the east bench of Salt Lake City to the unincorporated area of Sandy known as White City. The number 33 stopped right at my house in both directions. As a 12 year old, the bus gave me freedom that had never existed before. In the morning I could cross the street to go downtown, or connect with the 31 to visit my brothers. At night, when I came home, the stop was located on the property line. It was literally door-to-door service. My younger brother and I would use the number 23 to visit the State Capitol Building. It was here that we wandered into the governor's office and asked to see then governor Scott Matheson -- who made time to usher us into his office and chat with us. The bus also took me to Middle School for a dime each way. However, my activism against UTA started when I protested the fare increase to a quarter. I learned from former representative Sam Taylor, a big proponent of transit, that fares must be low and service great in order to have a workable transit system. I attended every public meeting to voice my opposition, but the fares were raised any way. 

Through the years, even when I started driving, I would use public transit as often as possible, but many times it simply was not convenient; service wasn't late enough or routing wasn't efficient. When I lived in Sugar House and attended the University, my late night class ended about the same time the most convenient Night Ride route #132 left. That meant I had to take the #129 to 7th East to catch the #133 to get to 17th South to walk two blocks to home. That trip took 90 minutes.

As an accountant, I don't fit the typical transit user profile. I don't commute since I work from my home office and I don't rely on public transit as my sole means of transportation. But I do use it. I currently live on a 15 minute route, the 209 and one block from another 15 minute route, the 45. In 2013, after hearing that UTA executives, board members, and elected officials jumped on a plane to Switzerland -- even though it was declared that restoring and expanding bus service was UTA's number one priority, I penned an editorial in the Salt Lake Tribune that eventually led to the founding of the Utah Transit Riders Union.

I believe that even though UTA has seen fantastic increase in ridership numbers, that this only the tip of the iceberg. Once we have a frequent network of buses and trains, more people will want to ride because our transit system will get them where they want to go, when they want to go there. We've put together a great group of individuals committing to doing just that.

We all have transit stories to share. What's yours?

Christopher Stout
President & Co-Founder
Utah Transit Riders Union


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  • Jihwan Kim
    commented 2016-10-29 17:12:26 -0600
    Do people know or care about UTA paratransit system? This is one of examples that UTA violates Federal Regulations.
    Is there any way I can get people’s help to make the system better?

    Fact 10: Violation of Considering Safety

    Regulation: Topic Guides on ADA Transportation funded by the Federal Transit Administration quoted statements of National Transit Institute, Comprehensive ADA Paratransit Eligibility, op. cit. “Secondary conditions such as disorientation, fatigue, and difficulties with balance should be considered, as well as variable conditions”
    The Topic Guides also quoted the following statements from Federal Transit Administration ADA Compliance Review of Pierce Transit, Tacoma, Washington, op. cit. “FTA made this clear in an ADA compliance review that stated: The review team’s analysis of sample determinations raised questions about how personal safety is considered when making ADA paratransit eligibility determinations. Documentation related to one determination indicated, “personal choice and safety were not ADA issues.” This position does not distinguish between safety issues that result directly from a person’s disability (e.g., poor decision-making resulting from a cognitive disability or mental illness) versus general safety concerns such as fear of possible crime that are not directly related to a disability”

    UTA’s Rule: UTA Special Service General Manager wrote this statements on her response letter sent on October 11. “UTA works hard to ensure its fixed route system is safe for all passengers – both those with disabilities and those without disabilities. UTA’s fleet of fixed route buses is fully complaint with ADA regulations” and “Eligibility for paratransit service is based only on a passenger’s functional ability to use the fixed route system, so safety is not an element in determining eligibility conditions”

    What Happened: From December 2015, I described my disabilities: quadriplegic who is paralyzed from chest down and even don’t have any finger movement. On my previous letter on September, 2016, I asked if UTA considers the safety before determining the eligibility conditions because UTA neglected my safety concerns. As shown above, UTA wrote “safety is not an element in determining eligibility conditions”

    This UTA’s response reminds me a UTA’s earlier response before/during the meeting with UTA on the last March: “The steepness and no curb-cut after the paratransit bus drop off place is not a UTA’s concern”
  • Christopher Stout
    published this page in My Transit Story 2015-03-10 11:45:19 -0600