Comfortable transit systems encourage widespread adoption by the community, resulting in increased ridership and more political capital. Comfortable transit systems achieve these goals by reinforcing the dignity and safety of the rider.

Comfortable transit:

• Adopts system-wide minimum standards for passenger waiting amenities (for example, eliminating puddle stops).

• Provides high-frequency and high use bus routes with amenities similar to those associated with rail.

• Improves access to stops for people with disabilities.

• Tracks and reduces standing loads—especially on buses.

• Prioritizes fleet and amenity maintenance.

• Uses language, marketing materials, and design standards to advance a transit-affirming culture.

• Curbs anti-social and criminal behavior on transit and at/near transit stops.

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